Agents within the design of a process.

An agent's assistance has a specific function within the process: analysing documentation, proposing a classification or preparing information for a review.

Defined responsibilities

The design establishes what information the agent may consult and what actions it may perform. The process rules determine when a person's intervention is required.

Review and decision

In a document review, for instance, the assistance can prepare a proposal from the available sources. Approval rests with the owner designated in the process.

Recording interventions

Traceability gathers the actions, results and references used. It makes it possible to reconstruct the path of the work and to know each participant's involvement.